Community Investor Relations Insurance Contact
SecurLOCK Equip is a mobile app that allows you to control how, when, and where your debit and/or credit cards are used. It is asimple and secure way to manage and monitor your payment transaction activity. SecurLOCK Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.
SecurLOCK Equip requires you have a credit and/or debit card account issued from Coastal Bank & Trust. You will also need an Apple or Android smartphone. After downloading the app, you will be instructed to enter your full account number followed by other authentication information. Once registered, you can begin using the app immediately.
SecurLOCK Equip is available on Apple and Android mobile devices. If you have an iPhone, download the app from the Apple store. If you have an Android phone you are able to download the app from the Google Play store. Once the app has successfully downloaded to your mobile device, you can begin the card registration.
No. It is provided to you free so you have more control over your card.
Unlimited. But the card(s) must have been issued from Coastal Bank & Trust.
Debit and Credit cards can be registered as long as they have a 3-digit CVV key. Normally, ATM cards are the ones that do not have this code.
Android –version 4.1 or later and Apple (iOS) –device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 6, 7, or 8 and all future device/release going forward.
Please contact Coastal Bank & Trust at 910-577-3200 or firstname.lastname@example.org for assistance.
Your email address is needed in case you forget your password and need to reset it.
You can begin using the service immediately. When turning the card off, the little green button in the top right corner of the card image will turn to red. This means that all transactions (except recurring) will be declined. When ready to make a purchase, a user can turn the card back on instantly.
After you become comfortable with the on/off function, you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more.
It is an immediate push notification sent to the app. You can select to be alerted on all payment transactions including recurring payments, or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category.
No. Using card controls does not change the status of your account.
It happens immediately after you set and save the option.
Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well.
Where My Locations and My Region work independently or together neither can be used in conjunction with International.
In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) thatwere evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like insufficient funds or fraud monitoring.
Alert preferences let you know every time a card transaction is attempted. You can be alerted for all, or individually selected trans-actions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount.
Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary.
Just download the app to your new smartphone and login with your current user id and password. You can then set your controls and alert preferences.
When a card number changes, the cardholder will need to add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to “unmanage” the old card.
There is a “Help” function within the app as well as a “Contact Us” category where you can send an email to Coastal Bank & Trust. If a phone number is listed feel free to call.
The last 50 transactions will display in the app for thirty calendar days.
Some merchants send pre-authorizations at higher amounts to test cards' validity. For example, a $25 gas purchase might display as $26. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.
To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.
Press the icon that has three stacked lines to reach the menu. This icon is usually found in the top right corner.
A “Help” icon can be found at the bottom of the login page and listed in the menu. On specific pages such as the My Location page tapping the “i “ next to My Regions will open a window with detailed information on how the control works
The app requires a password to access the app. Also, personal information is not stored on the mobile device. The app only displays the last four digits of your card number.
If you need assistance accessing our website, please contact our Network Administrator, by phone 910-577-3200.
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving Coastal Bank & Trust's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Coastal Bank & Trust. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Coastal Bank & Trust assumes no liability for the content, information, security, policies or transactions provided by these other sites.